6. Professionalism
Goal:
To foster the highest level of staff performance in a progressive workplace, through continuous learning and professional development.
As part of NCBI’s commitment to ongoing in-service training, 12 staff from around the country took part in a new training course provided by a UK-based company called Provision Solutions. The course, entitled BTEC Professional Diploma in Rehabilitation Studies, was specifically designed to meet the needs of employees working in the field of vision impairment. The aim of the course was to provide staff with specialist knowledge and practical skills to enable them to deliver rehabilitative services to people with vision impairments.
NCBI’s Management & Tracking System (MATS)
NCBI’s MATS system is a computerised, web-based, records management system, which captures the work that we currently undertake for people who access our services.
Since its inception six years ago, the MATS system has been developed and refined to ensure that it is both user-friendly and better able to record our work in an ever-changing work environment. The next phase of MATS was launched in August 2009 and the changes include the following;
• Automated referral system to all NCBI services.
• Automated reminders which enable staff to plan their intervention and follow-up work.
• Active/inactive caseloads which allow staff and their managers to determine how to prioritise intervention with service users and also to close cases where relevant.
Now in its next stage of development, work has begun on the next phase, which will endeavour to integrate more of the services and departments which offer a wide range of services to people who access NCBI.
Freedom of Information Acts 1997 & 2003
NCBI is covered by the provisions of the above act since 22 October 2000.
Feedback
It is the policy of NCBI to obtain the views from people who use our services, about the services provided and the way in which they are provided. Any complaint will be viewed as an opportunity to inform and to continuously improve the quality of service provision.