Good Practice Guide: The Retail Experience

Guidelines on how retailers can make their outlets more accessible to people who are blind or vision impaired.

Making Your Business More Accessible to Customers with Sight Problems

Here you will find best practice guidelines on how businesses can make their services accessible to customers who are blind or vision impaired.

Assisting Customers who are Blind or Vision Impaired

Find out more about how to provide quality customer service to people who are blind or vision impaired in a range of settings.

Making Gyms, Leisure Centres and Sports Clubs Accessible

Making your centre more accessible to customers with vision impairment and how to help people with sight problems to access gym facilities and get the most out of their fitness programmes.

Making Football Stadiums Accessible

A guide to providing a service for football supporters who are blind or vision impaired.

Making Banking Accessible

Read our guide on ways services can be made accessible to customers who are blind or vision impaired.

Making Hospitals Accessible

This guide offers practical advice on how to meet the requirements of the Equality Acts 2000–2004 and the Disability Act 2005, as well as Part M of the Building Regulations, as they relate to people with impaired vision using hospital buildings – whether as inpatients, outpatients, visitors or employees.

Making Events and Conferences Accessible

Find out more about how to make your event or conference accessible to people who are blind or vision impaired.

Making Meetings Accessible

Taking the time to make your meetings suitable to participants who are blind or vision impaired will benefit all of your participants. We have outlined some guidelines to help you to make your meetings more inclusive to everyone.