You have a legal right to access public buildings, services and information on the web and in print in formats that meet your needs. All you have to do is ask. NCBI has created an easy to read guide that leads you step-by-step through the process of requesting access, making a complaint if it is denied and, if necessary, taking it further until you get satisfaction.

Read our guide on exercising your rights.

Did you know that all public websites must be accessible to people with vision impairments using assistive technology? You should have equal access to useful and important services like the Revenue online tax service, timetables and bookings for bus or train, government reports, public consultations and local authority planning services. Some of these have already been made accessible, many with the help of NCBI’s Centre for Inclusive Technology.

Did you know that public bodies must make all their publications available on request in alternative formats such as Braille, large print and audio? This includes important publications like the Lisbon Treaty, the swine flu leaflet and the budget. Some of these were made available with the help of NCBI’s Library and Media Centre and supplied to people on request.

But often you will still come across buildings and information that is not accessible. One of the things holding back accessibility is that few people ask for it. NCBI wants to make sure that you know how to ask for it and what you can do if it is not supplied to you.

So exercise your rights and ask for what you want. Check out our new step by step guide.