Summary: If you would like to improve the service you provide to people who are blind or vision impaired, you can now download a trainer’s manual and a training presentation for use in your organisation.
The Trainer’s Manual on customer service provides you with background information about vision impairment, activities and an assessment task. This manual is based on customer service assistance using the 3 A’s – Approach, Ask and Assist.
Download the trainers_manual.doc
The presentation provides information on assistance with the three A approach and activities for describing and guiding. To view trainers notes in powerpoint go to toolbar, edit, edit slides.
Both the trainer’s manual and the presentation will act as a resource to increase awareness about good customer service to people who are blind or vision impaired in your organisation.
Download the training_presentation.ppt
Further help is available from NCBI community resource workers
Our community resource workers can also provide awareness training for staff working with people with sight loss. Find out more about our community resource work service.