Working for People with Sight Loss

Emotional Supports


At NCBI we want to support people with sight loss from diagnosis onwards, understanding their challenges and fears by educating the person on their eye condition, and providing assessment and interventions through our services. We are here to support, listen, provide information, and help you to explore your emotions in a non-judgemental environment either over the phone or in person.

Your Community Resource Worker has been trained in delivering emotional support or you can seek additional support from our counsellor. Your Community Resource Worker can arrange any of these options for you or call 1850 33 43 53.

Telephone Counselling

This service allows you to speak to a professional counsellor or a peer counsellor (someone who also has sight loss themselves) over the phone from the comfort of your own home.

Face-to-Face Counselling

Through this service, we can address issues such as your reaction to your diagnosis, fears you may have if your sight is deteriorating, the future, change in your sense of identity, relationship difficulties and employment issues. Our counsellor will work with you and / or your family, offering a supportive and non-judgemental environment in which to explore these issues.

Barry White painting a landscape

“With NCBI I got the emotional support I needed to help me accept and adapt. I can now see the upside of the situation and am grateful for my residual vision. The staff have always been so supportive and never patronising. They truly understand what it is like.”


NCBI’s Connection Network Programme

NCBI’s Connection Network Programme is a free, confidential, befriending and informative service for our service users who are in need of social contact through a weekly telephone call. Staying connected during Covid19 to avoid isolation and loneliness was so important to our service users. We want to continue this in post Covid19 Ireland.

This programme offers an opportunity to increase the social network of our service users, reduce loneliness, share worries or concerns and increase a sense of community among people with sight loss and NCBI. Should you wish to avail of the Connection Network Programme please contact your Community Resource Worker.

We are looking for volunteers to help us to Connection Network to people to check-in with them, confirm their contact details, inform them of NCBI’s latest services and offer them the opportunity to re-engage with us should they wish to do so.

Volunteer’s Role

Volunteers on the Connection Network Programme will be required to make telephone calls from a list of service users who are either regularly engaged with NCBI or those who have received support from us in the past.

Training and support for volunteers will be provided throughout.

The duties of the volunteers will be:

  • To be mindful of the general wellbeing of the person with sight loss, and to provide a friendly, listening, supportive experience during the call.
  • To provide support and encouragement when needed through regular, friendly chats on the phone, giving individual attention to the person.
  • To inform NCBI staff if further assistance is needed from NCBI services.
  • To log calls using the online form provided.
  • To attend training and adhere to the training guidelines.
  • To attend peer review sessions as organised by the volunteer coordinator.
  • Work as a member of a team with staff and other volunteers and participate in team meetings when required.
  • To adhere to and respect the confidentiality of service user data.

Sign up to become a volunteer